Frequently Asked Questions
The Sub-Sampling feature allows users to designate separate time intervals for alarm-checking and data logging. For example, a user can save data four times a day while checking for an alarm condition every five minutes. This simplifies data logs while allowing users to check for alarm conditions more frequently.
- Data Logging Rate lets users to choose the frequency data is logged in Gateway. Click the drop-down menu, choose the rate, and click "apply."
- Alarm Sample Rate lets users determine the frequency in which the system checks for alarm conditions. Click the drop-down menu, chose the rate, and click "apply."
Alarm Sample Rates are more frequent than the Data Logging Rates so users are alerted of alarm conditions more rapidly, but do not have to store an overabundance of data.
NOTE: Once an alarm is triggered, the Data Sample Rate increases to match the Alarm Sample Rate to document the alarm measurement data. The sampling rate increases as the alarm triggers, and once the measurements resume normal limits, the Data Sample Rate resumes.
Yes - In the Gateway Preferences under the View tab there are 3 options Visible, Hidden and Disabled for each probe.
- Visible Readings are displayed and recorded
- Hidden Readings are recorded but not displayed
- Disabled Readings are not recorded or displayed
Verify that the Ethernet connection is working properly. When the RJ-45 connector on the back of the gateway is plugged in, a green link LED should illuminate on the port.
Verify that a DHCP server is present on the network. By default, the gateway does not have an IP address, and requires a DHCP server to function properly. A static IP address can be applied with the Accsense Remote Gateway Configuration Tool, available in the Support->Utilities section.
If the Internet connection is behind a firewall, ensure that the gateway can make outgoing connections on the https port (TCP port 443). If your network uses a proxy, the gateway must be given direct access to an outgoing connection on this port. Consult your network administrator for more information on Proxy Server and Firewall configurations.
Ideally, when associating pods, the sensor pod should be within 10 feet of the gateway with a completely unobstructed line of sight. Ensure that the antenna on the gateway and the antenna on the pod are firmly screwed in place and free from physical defects.
Tap the Associate Button, located on the back of the gateway. When pressed, the Radio LED on the gateway should rapidly flash for approx. 60 seconds. If the Radio LED does not illuminate, the gateway is most likely having a problem connecting to the Accsense Servers. Refer to the My Gateway isn't Connecting to the Accsense Servers section.
Hold down the Associate Button on the sensor pod for 4 seconds. The Associate LED on the pod should flash rapidly for approx. 60 seconds. If the Associate LED on the pod is not flashing, power cycle the sensor pod (hold down the power LED for 2 seconds) and try again.
- Sensor Value: Set the value the alarm will activate at and whether it should be Greater Than, Less Than or Equal To this value.
- And/Or: Logical connection for the sensor values (optional), this opens up a secondary sensor value.
Advanced Trigger mode- Configures how the alarm will trigger
- One-Shot: When the trigger condition occurs, the alarm will not trigger again until the user logs on and sends the alarm to "history."
- Auto-Rearm: The alarm can re-trigger each time the measurement value matches the trigger alarm limits. A re-trigger will only occur if the measurement has first returned to a non-triggered state. (e.g. Measurement Value does not match the trigger alarm limits.)
- Filter: Indicate how many times a trigger condition must occur before actually triggering the alarm.
Default Alarm List: Accsense's software includes a "Default List" option under the Notify List. Users enter default contact information once, under System Settings and apply information to all alarms.
Custom Alarm List: Accsense's software includes a "Custom List" option under the Notify List. Users can enter different contact information for each alarm when using this.
This is the exact script the Accsense notification service will read to you:
This is an alarm notification from your Accsense wireless monitoring system. The [SENSOR NAME] sensor on Pod [POD NAME] reported a [ALARM NAME] alarm at date/time, in, UTC time.
The data value is: value I repeat, the [SENSOR NAME] sensor on Pod [POD NAME] reported a [ALARM NAME] alarm at date/time, in, UTC time.
Please login to your Accsense account at www.accsense.com for details.
All [BRACKETED] values are read from the user-configured settings for each pod. If you change the name of a sensor or pod, it will be read in the message. All bold values are read from the actual stored data that triggered the alarm, which may not be the most recent data point. In the case of a filtered alarm (X occurrences in Y samples), the alarm will read off the time stamp and value of the most recent data point, the one which triggered the alarm.
Wireless Sensor Pods
The gateway may not be contacting the Accsense Web Servers. Check the status LED's on the gateway, and verify that the error LED is not on. If it is on, proceed to the My Gateway's Error LED is Flashing Red section, or My Gateway's Error LED is Solid Red.
Verify that you are attempting to log in with the correct gateway MAC. The MAC address is printed on the silver label located on the bottom of the gateway.
Verify that you are using the proper username and password. The default username is Admin and the default password is also Admin. The username and password are case-sensitive, so make sure to use a capital 'A.'